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VNPT Culture

Mission – Vision

Commit

Solution

Development history

Organizational structure

Leadership team

VNPT Culture

Born during the revolution and growing alongside the nation, VNPT is an enterprise with a rich tradition deeply tied to the proud and heroic history of Vietnam’s postal sector. This legacy has been forged through the dedication, sweat, and even the blood of generations of postal workers, and is encapsulated in the ten golden words:

“Loyalty – Courage – Devotion – Creativity – Sentiment.”

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“Loyalty - Courage - Dedication- Creativity - Compassion”

With that tradition, the Postal industry, with VNPT as its core, has made a miracle of accelerating development and modernizing the network and services of Vietnam's Postal, Telecommunications, and Information Technology to be on par with the world, and has been recognized by the Party, State, and People as a leading industry in the cause of innovation.

Faced with the challenges of international competition and integration, VNPT has been making great efforts to become the leading economic group in telecommunications, information technology and communications in Vietnam, with prestige in the international arena, continuing the glorious tradition of the Industry.

The fundamental internal strength to achieve those goals is VNPT Culture - values that have been nurtured and crystallized since its establishment until now and now the core spirit is "VNPT - Real life", including creating real VNPT people, building a real VNPT environment, making real VNPT products.

Promoting the precious tradition of the Postal industry, with the birth of the VNPT Cultural system, with the spirit of "Pioneering leadership, unity from top to bottom" determined to build "A common roof of VNPT" to develop rapidly, outstandingly and sustainably.

Mission

Delivering high-quality, innovative telecommunications – IT – media – and digital services to customers and partners.

Becoming a Digital Hub in Asia.

Honoring and valuing the true worth of labor.

Leading in community engagement activities.

Vision

To be the leading digital service provider in Vietnam by 2025.

To become Asia’s Digital Hub by 2030.

To be the number one choice for ICT services and solutions in the market.

Customer Service Commitment

Welcome and serve customers with friendly greetings, gestures, and smiles. Always prioritize customer interests.

Provide timely and accurate information about VNPT’s products and services. Offer the most suitable and effective solutions.

Support and fully resolve customer service needs in telecommunications and IT to their satisfaction. Keep promises and remain honest.

Personally apologize if customers are dissatisfied with VNPT’s services, regardless of fault.

Express gratitude and encourage customer feedback. Protect customer information as required by Vietnamese law.

Solutions

Notable Digital Transformation Solutions by VNPT and VNPT Hanoi

NATIONAL DOCUMENT INTEROPERABILITY PLATFORM

The National Document Interoperability Platform is one of the first steps toward an integrated infrastructure that connects information systems and databases of ministries, sectors, and localities. It facilitates digital transformation in government agencies to better serve citizens and businesses

NATIONAL PUBLIC SERVICE PORTAL SYSTEM

With a principle of transparency and a citizen- and enterprise-centric approach, the National Public Service Portal connects and provides information on administrative procedures and online public services. It supports the implementation, monitoring, and evaluation of administrative services, as well as handling public feedback and recommendations from individuals and organizations nationwide

NATIONAL REPORTING INFORMATION SYSTEM

The National Reporting Information System is designed to collect, integrate, and share report data from administrative agencies. It aggregates and analyzes data to support the Government, the Prime Minister, and administrative bodies at all levels in management and evaluation of assigned tasks.

NATIONAL DATABASE SYSTEM ON POPULATION

The National Population Database is a shared resource that consolidates information on Vietnamese citizens and individuals of Vietnamese origin without confirmed nationality. This data is digitized, standardized, stored, and managed via an information infrastructure to support state management and facilitate transactions by agencies, organizations, and individuals.

NATIONAL DATABASE SYSTEM ON PUBLIC EMPLOYEES AND CIVIL SERVANTS

This national database collects, integrates, and shares data on civil servants, public employees, laborers, organizational structures, staffing levels, and job positions in state agencies. It enables data aggregation and analysis to support the direction and management of the Government, the Prime Minister, and public authorities at all levels

HANOI REPORTING INFORMATION SYSTEM

The Hanoi Smart Report (HSR) is an operational data system implemented by VNPT Hanoi, serving local government units (district, commune, ward-level People’s Committees) during phase 1 (in 2022), and is expected to expand to other stakeholders in phase 2 (in 2023).

HANOI MAIN DATA CENTER

The data center functions to technically integrate and operate the city-wide information technology (IT) systems. It serves as the focal point for building and managing shared information systems and databases of the city, providing data access for government agencies, organizations, and citizens. It also acts as the central hub connecting the city’s internal network with other systems, ensuring information security and the safety of the city's network infrastructure.

HANOI PORTAL

The Hanoi Portal serves as the official online gateway of the municipal government. It integrates and connects various information channels, online public services, and applications, allowing users to access, utilize, and personalize how information is displayed and interacted with in the digital environment

Historical Overview of VNPT Hanoi

1945

1954

1960

1975

1986

1990

1995

2000

2008

2011

2014

2020

Present...

Communication Network for the August Revolution In preparation for the General Uprising, from August 13 to 15, 1945, the Central Committee of the Indochinese Communist Party held a meeting in Tân Trào and issued a resolution on launching a nationwide general uprising. In Hanoi, amid the revolutionary fervor, communication between Hanoi and the Central Committee based in Việt Bắc became more crucial than ever. Assigned with the critical task of maintaining this link, individuals worked tirelessly to find spare parts, repair, restore, and assemble equipment such as telephones, radios, and telegraphs, ensuring communication readiness for the August Revolution

Phòng Bưu điện Chợ Hôm mới mở phục vụ nhân dân Thủ Đô ngay sau Hoà Bình lập lại (1954)

Đồng chí Châu Văn Huy - Anh Hùng lao động năm 1962

Establishment of Hanoi Post Office On October 10, 1954, in accordance with the Geneva Accords, the capital Hanoi was liberated. On that very day, revolutionary communication workers took over the Hanoi Post Office, including the telegraph and telephone systems left by the French. This date later became recognized as the official founding date of Hanoi Post Office.

ĐTV Lại Thị Thơ và Hoàng Thị Ríu- BĐ Đông Anh bám máy tiếp dây thông tin phục vụ chỉ huy chiến đấu. (30.06.1966)

Công nhân điện thoại khôi phục đường dây sau trận bom Mỹ đánh vào Đông Trù - Đông Anh 1967

Launch of Hanoi Automatic Telephone Exchange On May 1, 1960, the 3,000-line Hanoi Automatic Telephone Exchange was completed and officially put into operation. This was the first automatic telephone exchange in Hanoi and Northern Vietnam, marking a technical leap in telecommunications. During the resistance against the U.S., Hanoi’s telephone operators and line maintenance staff heroically ensured the security of the communication network.

Chiếc đồng hồ Bưu điện quen thuộc với người dân Thủ đô Hà Nội được xây dựng trên nóc toà nhà 75 Đinh Tiên Hoàng từ năm 1978

With the complete liberation of the South and national reunification in 1975, Hanoi set goals to modernize its communication network, enhance systems, and expand telephone services to districts and communes. In 1976, the building at 75 Đinh Tiên Hoàng (now VNPT Hanoi’s headquarters) was constructed. On September 2, 1978, the building’s rooftop clock chimed for the first time with the melody of “Praising President Hồ Chí Minh,” becoming a symbol dear to Hanoi’s citizens

Tổ quản lý tổng đài điện thoại Analog ATZ (1986)

The Directorate General of Post established the Hanoi Telephone Company (ĐTHN) with 400 employees. At that time, Hanoi Post had three main companies: Hanoi Telephone Company, Long Distance Telephone Company, and Telegraph Company. ĐTHN was tasked with managing, operating, and marketing telephone networks in the capital, setting the foundation for modernization. In the same year, staff self-installed an automatic telephone exchange, increasing capacity to 9,000 lines—a major upgrade from the long-standing 6,000 lines

Sơ đồ mạng lưới Viễn thông tháng 12 - 1990

Năm 1990 - Đài thông tin vệ tinh mặt đất Intelsat A được đưa vào khai thác, mở rộng các đường thông tin với các nước trên thế giới

On November 15, 1990, the E10B digital telephone exchange was completed and launched in Hanoi, marking a breakthrough in switching technology. Alongside the Alfa V Telex exchange and technologies like fiber optics, digital microwave, and Intelsat A, Hanoi’s network began integrating with the international digital telecommunications system

Khai trương dịch vụ Internet ngày 1-12-1997 tại Hà Nội

BCH Đảng bộ BĐHN nhiệm kỳ 2005 - 2010 ra mắt sau khi trúng cử (2005)

April 1995: The Prime Minister issued Decision 249/TTg to establish the Vietnam Posts and Telecommunications Corporation (VNPT). • June 1996: VinaPhone mobile service launched in Hanoi. • December 1997: Internet service officially launched in Hanoi

Following two rapid development phases, Hanoi’s telecommunications sector entered a stage of integration and development. Infrastructure continued to be built to enable multi-service offerings, meeting the city’s growing ICT needs. • 2001: Hanoi Post Office received the Third-Class Independence Order. • 2003: Launch of high-speed MegaVNN Internet. • 2004: Hanoi Post Office was awarded the title “Hero of the People’s Armed Forces.”

Đc Trần Mạnh Hùng phát biểu chỉ đạo tại Hội nghị tổng kết công tác năm 2007, ra mắt Viễn thông Hà Nội (23-1-2007)

On December 6, 2007, VNPT’s Board of Directors issued Decision No. 625/QĐ-TCCB/HĐQT establishing VNPT Hanoi. From January 1, 2008, VNPT Hanoi became a dependent economic unit of VNPT, operating in telecommunications and IT. This was part of VNPT’s restructuring to separate postal and telecom operations for mutual development

On January 27, 2011, VNPT Hanoi received the Second-Class Independence Order for achievements from 2005 to 2009. In May 2010, VNPT launched Fiber VNN optical Internet service in Hanoi

Hoi thi Van hoa VNPT 2015 - nam dau tien trong chuoi cac nam hoi thi duoc to chuc 05 nam lien tiep

In 2014, VNPT Hanoi implemented a successful restructuring strategy based on specialization, differentiation, and efficiency: • Phase 1: Nine telecom centers were established based on the former three telephone companies. • Phase 2 (2015): The Customer Service Center was separated to form VNPT Hanoi Business Center under Vinaphone

• December 19, 2020: VNPT became the first network provider to commercially launch VinaPhone 5G in Hanoi and Ho Chi Minh City, marking Vietnam’s entry on the global 5G map. • 2021: VNPT Hanoi received the First-Class Independence Order for outstanding achievements from 2010 to 2020.

Trusted by the Hanoi government, VNPT has been tasked with building the digital infrastructure for e-government and IT applications. On February 9, 2023, the Hanoi City Reporting Information System and Centralized Document Management System, developed by VNPT, were officially launched by the city government. This marked VNPT Hanoi’s initial success in the digital transformation journey